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General Conditions


The customer has the right to inform Zaino to renounce the purchase, without having to pay a fine and without having to state the reasons, within 14 calender days following the delivery of the goods or the making of the deal.

This website is the property of Widder bvba.

Registered Office:

Casselstraat 129
8970 Poperinge

Tel: 0032 (0)57 33 93 21
Fax: 0032 (0)57 33 87 81
RPR Ieper
KBC IBAN BE38 7380 2478 8572  BIC KREDBEBB

Webshop Zaino

Koestraat 12
8970 Poperinge

Tel: 0032 (0)57 33 93 21
Fax: 0032 (0)57 33 87 81

The General Conditions as stated here, apply to all products offered  for sale on the Zaino shop and for all deliveries. Every order implies the general conditions of sale are accepted.

Only Belgian Law applies to the General Conditions of the Zaino Webshop


Working days: are all calendar days except Saturdays, Sundays and legal holidays.

Purchase and payment

  • The agreement between the Zaino webshop/Widder bvba and the buyer is realised as soon as the buyer has accepted the conditions made by Widder bvba and agreed with them. The lack of a traditional signature does not affect the obligatory character of the offer and its acceptation.
  • Widder bvba  has the right to refuse an order to subject it to extra conditions, for instance for huge orders, orders placed by minors, when the order procedures have not been completely executed or when previous orders have caused problems.
  • Widder bvba  will always confirm the order by email. As long as a confirmation email has not been received by the customer, the order is not valid.
  • Payment of products bought at Zaino can exclusively be made by available methods of payment.
  • The seller remains the owner of the goods until payment has been completed.
  • To guarantee safe online payment and the safety of your personal data, transactions are sent over the Internet locked and secured by SSL technology. To execute payment through SSL, no extra software is needed.
  • When payment is not made in due time, Widder bvba  has got the authority to cancel the agreement immediately or to delay (further) delivery of the goods till full payment has been made.
  • The General conditions and the confirmation mails are always stated in the language of the website.
  • Delivery and time of delivery
  • The delivery times stated by Zaino are approximately correct but are not ultimate deadlines. The ultimate delivery time is 30 days after receiving the order, except when payment is made by transfer: in this case the ultimate delivery time is 30 days after receiving the payment.
  • In the case of temporary unavailability of a product, we will clearly indicate when it will be available again.
  • As soon as the goods have been delivered at the delivery address, the risk concerning these products is the purchaser’s responsibility.
  • For deliveries abroad the general conditions can be different.
  • Widder bvba  delivers in all countries of the European Union
  • Deliveries are made exclusively through a courier service, unless,previous to the agreement, another way of delivery was agreed upon.
  • You will be informed about shipping and delivery costs before your purchase is confirmed. If shipping costs cannot be calculated automatically, this will be mentioned and /or an estimation of the shipping costs will be forwarded.

Product information

  • We provide information, images, oral information, price quotes concerning the goods offered and the main characteristics of the goods given by phone or e-mail as accurately as possible
  • For every product availabilty is mentioned. Zaino tries to provide correct information, yet it can occur that goods cannot be delivered, due to unintentional wrong stock data or goods that can’t be delivered by the suppliers. In such a case the Zaino representative will contact you as soon as possible and offer you a solution.
  • The products offered comply with legal standards and can be sold online.
  • Zaino possibly includes links to other sites that could be interesting or informative for the visitor in its website. These links are of an exclusively informative nature. Zaino is not responsible for the contents of these sites, nor for its use.

Time for reflection and returns (Law on buying by mail order)

  • The Belgian Bill of Law on Commercial Practice, the Information and Protection of the Customer of April 12 2010, states that the purchaser has a time for reflection of 14 calender days for all products bought from Zaino.
    This period starts as soon as you or someone assigned by you has received the goods. During this period we expect you to handle the goods and the package material carefully. The right to cancel the purchase is not possible when the product and the package material are no longer original, undamaged and unused.
  • When you want to cancel the purchase, you must inform us by phone or by letter within 14 calender days following the day of delivery of the goods. Cancelling the purchase is not subject to any fines and a reason must not be given. More information about cancelling or returning goods can be found in the section cancelling, returning and exchanging on our website.
  • The goods must be returned undamaged, unused and unopened (in their original packaging) at the very latest 14 days after delivery. The shipping date is the control date. All documentation, certificates of guarantee and packing materials must be added to the return shipment, as well as the number of your bank account. The purchaser pays the shipping costs of the returned goods. Understamped or not stamped shipments are always refused and will be sent back to the purchaser.
  • Widder bvba returns the complete amount of the purchase, including shipping costs, within 30 days after the goods have been returned. If goods have not been returned in accordance with the conditions of the right to cancel, the amount of the purchase including the shipping costs, will not or not completely be returned. The product , in this case, remains your property. On your demand the goods can be sent back to you on the condition of payment of the shipping costs.
  • - Exceptions on the conditions stated here:
    • When a product was made or changed especially for you the right to cancel the purchase within 14 calender days does not apply.
    • This also applies to perishables, cds, dvds, software, cd-roms or other similar products of which the seal has been broken or the packaging opened.
    • Repayment is not possible when a product has been worn or is damaged in any other way
  • Goods must be returned to the following address: 

Koestraat 12
8970 Poperinge

Conditions of warranty

  • Zaino applies the official conditions of warranty as stated by its suppliers. These are different for every brand and will always be mentioned when a purchase is made.
  • Dealing with warranty will always be the responsiblity of Zaino, except for the shipping costs the consumer has made to return the product.


  • The customer is obliged to control the goods thoroughly immediately after receiving them. He has to control whether the goods are conform to the agreement:
    • Have the correct goods been delivered?
    • Do the delivered goods comply with the agreed quality specifications, or –if no specifications were made – to the standards that can be expected for normal use of the goods?
    • When a clear, manifest fault is found it must be reported to Zaino within 7 working days after delivery.

Circumstances beyond our control

  • These are all external causes, anticipated or not, and on which Zaino cannot exert any influence, yet which make it impossible for Zaino to meet its commitments.
  • Zaino has the right to appeal to ‘Circumstances beyond our control’ if the circumstances that make it impossible to meet its commitments occur after Zaino should have met its commitments.
  • In such a situation delivery and other obligations of Zaino are cancelled. If this period is longer than 8 weeks, both parties can undo the agreement, without any obligation of compensation.


  • Before settling the bill you are notified of the price of the goods. All prices are in euro and include VAT. Shipment costs are mentioned separately.
  • Agreeing a price with the customer does not omit the right of Zaino to raise the price.
  • Offers are valid as long as the goods are in stock.
  • If a price is risen after the agreement was made, the customer can cancel the agreement, independently from the percentage of the raise.
  • A personal offer has a validity of 2 weeks, unless another period has been stated on the offer

Rights of intellectual ownership

The contents of this site, including brands, logos, drawings, data, names of products or companies, texts, images etc. are protected by intellectual rights and belong to Zaino or third parties who own the rights.

Questions and complaints

  • Complaints and disputes must be made within 7 days after delivery. If a complaint is accepted our liability is limited to exchanging the goods. The liability of the seller is limited to the amount paid for every order.


  • Exclusively Belgian Law applies on all offers and agreements, without giving effect to any principles of law.
  • All disagreements originated by offers or deals made by Zaino shall be filed only before the authorized Court of Justice, unless an imperative statutory provision indicates another jurisdiction as authorized.

Limitation of the liability

The information on the website has got a general character. It has not been adapted to personal or specific circumstances and therefore cannot be considered as personal, professional or legal advice to the customer.
Zaino makes every possible effort to provide correct, accurate and up-to-date information. In spite of these efforts inaccuracies can occur in the information. provided on the website. If the information is inaccurate or if parts of the information are unavailable on the website, Zaino will do its utmost to rectify this without delay.
However, Zaino cannot be held liable for direct or indirect damage caused by the information on this site.
If you find inaccuracies in the information provided by this site you can contact the administrator.

The contents of this site, including the links, can be adapted, changed or completed without previous announcement. Zaino cannot guarantee the good operation of this site and cannot be held responsible for a bad operation, temporarily unavailability of the site, or for any damage caused by access to, or use of the website.

Zaino can never be held responsible directly or indirectly for damage caused by the use of this site or other sites, especially as a consequence of links or hyperlinks, including all loss, interruption of work, damage to programs and other computer system data, machinery programs or other of the user.
The website can contain hyperlinks to sites or pages of third parties or refer to these indirectly. Putting the links to these sites or pages does not imply any approval of their contents.
Zaino clearly states it has got no control over the characteristics of these sites and can never be held responsible for the contents or the characteristics of them, nor for any damage caused by using them.